Double-check that you are using the correct password. If the password has expired, contact the company that invited you to take this test, and they will provide you with a new one.

This indicates that the company already possesses your results from a prior assessment.

If this marks your initial attempt at completing the test, kindly get in touch directly with the company you are testing for, and they should be able to assist you.

I’m using a computer:

Another application might be utilizing the camera in the background. Ensure that you close all apps or programs requiring camera access and then attempt again.

Consider using an alternative browser (Firefox, Chrome, Safari, Edge) or a different device such as a phone or tablet.

If these alternatives do not resolve the problem, please reach out directly to the company that invited you to take this test. They should be capable of providing assistance.

I’m using a mobile device:

Confirm that you have granted the page permission to access your camera.

Try using an alternative browser (Firefox, Chrome, Safari, Edge).

Alternatively, attempt using a computer.

If these approaches do not rectify the issue, get in touch directly with the company that invited you to take this test. They should be able to offer assistance.

Please contact the company and inquire whether they have assigned you to the correct process. This matter is unrelated to us.

Contact the company you’re testing for directly and they should be able to help you, they need to contact us directly.

The answers to most of the questions are presented on this page. Please make sure you have read all the answers.

In case you did not find the relevant information, you can send us a message with a detailed explanation of your problem.

If you want to send a message, please click here.